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Gas Emergencies

TTY: 7-1-1

Customer Service

NY: 716-686-6123
PA: 814-871-8200

Or Toll Free: 1-800-365-3234

Before You Dig,
Call 811 or

NY: 1-800-962-7962
PA: 1-800-242-1776


Business Service Line Installation

How to Contact Our New Services Department

New YorkPennsylvania
National Fuel
New Services Department
365 Mineral Springs Road #3
Buffalo, NY 14210
National Fuel
New Services Department
225 Wayne Street
Eire, PA 16507
Buffalo Area: (716) 827-2343
Outside the Buffalo area:
Erie Area: (814) 871-8301
Outside the Erie area:
(814) 871-8312
Fax: (716)827-2322 Fax: (814) 871-8312

Apply Online or Download an Application

  • A business owner or a designated company representative is the only person authorized to complete an application for gas service. The following information must be provided with the application in order for National Fuel to begin processing it.
    • Specific equipment information, including whether existing equipment is being replaced by new gas-fired equipment.
    • A site plan, property survey, or drawing which identifies the location of the facility and the desired site for the meter(s).
  • Processing of applications that require a main line extension may need considerable lead-time in order to obtain rights-of-way and municipal approvals.
  • Please be sure your application is complete. If information is missing on the application, your installation may be delayed. If you need any assistance in completing the form, please call us at the number listed below.
    • Buffalo area: (716)827-2343; outside the area: 1-800-295-0059
    • Erie area: (814)871-8301; outside the area: 1-800-533-6823
  • Download an application.
    • Mail or fax the completed application at least 6-8 weeks prior to your need for service:
      New YorkPennsylvania
      National Fuel
      New Services Department
      365 Mineral Springs Road #3
      Buffalo, NY 14210
      National Fuel
      New Services Department
      225 Wayne Street
      Eire, PA 16507
  • Apply online.

Prior to Installation

  • A National Fuel representative will visit your facility to determine gas main location, evaluate the work required and calculate the costs for the installation. You will be notified of the cost (by phone or letter), which will vary depending on the facilities required, the distance from existing lines and your anticipated annual natural gas needs.
  • All installation costs must be paid prior to installation.
  • Any physical obstacles must be removed from the proposed service line path.
  • You are responsible to identify any underground facilities located on your property, such as electrical lines, telephone lines, cable lines, plumbing, etc. In New York, please call Dig Safely New York at 1-800-962-7962. In Pennsylvania, the One Call System can be reached at1-800-242-1776.
  • We will make every effort to install your service by your requested date. However, gas emergencies and severe weather conditions are examples of unavoidable circumstances that could cause an unexpected delay.

After Installation

  • While National Fuel will fill the trench, you are responsible for restoring and compacting the surface area of the trench on your property. National Fuel is responsible for these activities in cases where public rights-of-ways are affected. Before National Fuel activates your meter/gas account, you must be sure that the following have been addressed:
    • Interior gas piping is in place.
    • The business owner must apply for a billing account. Instructions for this will be mailed with the invoice for the service line installation.
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